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Tixt: Texting to Service Tickets

Start Here

  • Tixt demo video
  • How do I sign up for a free trial?
  • Tixt user guide
  • What is the Tixt workflow?
  • How do I find my account details?
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Configuration

  • ConnectWise PSA Configuration - Tixt
  • ConnectWise PSA Connection - Tixt
  • Tixt Custom Security Role
  • How to set up my Ticket Creation Number?
  • Sync Configuration
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FAQ

  • Can I use my existing number?
  • Why does US and Canada price difference (tixt)
  • Can I port my number out if I decide to cancel Tixt?
  • How does Tixt choose how to match a number to a contact?
  • Is Tixt HIPAA compliant?
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Troubleshooting

  • This contact is in CW but went to the Catchall company
  • This ticket may be deleted
  • I can't find my Tixt pod
  • Tixt not picking up the correct phone number for the contact
  • Why isn't my customer receiving text messages from me?
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Help! I received an error!

  • Tixt Pod Displaying: ERR_NAME_RESOLUTION_FAILED.
  • Too many open SMS Tickets against Tixt Number
  • "Failed to format contact number to E.164. Please set Country on Contact"
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