Tixt user guide

Tixt is an SMS Integration that extends your ConnectWise PSA functionality allowing you to broadcast text messages (SMS) to your clients, and your clients to submit support requests via SMS. When an incoming text is received, Tixt will create a new Ticket in ConnectWise PSA allowing your technician(s) and client(s) to communicate between SMS and the ticket notes.


System Requirements

ConnectWise PSA Configuration

Signing up for an account

Logging into your account

Account Setup

ConnectWise PSA Connection

Sync Configuration

Message Customization

Ticket Creation Number

SMS Broadcast

CrewHu and Tixt integration




Add a New Ticket

Respond to a Ticket

Adding a Resource to receive text messages

Close Ticket

Review Activity

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