Tixt is an SMS Integration that extends your ConnectWise Manage functionality allowing you to broadcast text messages (SMS) to your clients, and your clients to submit support requests via SMS. When an incoming text is received, Tixt will create a new Ticket in Manage allowing your technician(s) and client(s) to communicate between SMS and the ticket notes.
Configuration
System Requirements
ConnectWise Manage Configuration
Signing up for an account
Logging into your account
Account Setup
ConnectWise Manage Connection
Sync Configuration
Ticket Creation Number
SMS Broadcast
Synchornization
Workflow
Rules
Respond to a Ticket
Adding a Resource to receive text messages