Tixt is an SMS Integration that extends your ConnectWise PSA functionality allowing you to broadcast text messages (SMS) to your clients, and your clients to submit support requests via SMS. When an incoming text is received, Tixt will create a new Ticket in ConnectWise PSA allowing your technician(s) and client(s) to communicate between SMS and the ticket notes.
Configuration
Account Setup
ConnectWise PSA Connection
Sync Configuration
- Message Customization
Ticket Creation Number
SMS Broadcast
- CrewHu and Tixt integration
Synchronization
Workflow
Rules
- Add a New Ticket
Respond to a Ticket
- Adding a Resource to receive text messages
Close Ticket
- Review Activity
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