We now have the ability to customize the standard Tixt messages using intuitive web interface.
Messages that are available for customization:
Ticket initial/closing message
Adding New Contact
Error: Ticket Creation Response
Subsequent Ticket Creation Messages
Error: Ticket Creation Configuration
Error: Callback Failure
Error: Callback Ticket Deleted
Reopen By Member Message
Navigate to Configurations>Message Customization:
In your customized messages you can use the variables. List of available variables is provided in the top of the page.
Scroll down to the message that you would like to customize, enter your customized message and click Save: