Message Customization

We now have the ability to customize the standard Tixt messages using intuitive web interface.

Messages that are available for customization:

Ticket creation

Ticket initial/closing message

Adding New Contact

Error: Ticket Creation Response

Subsequent Ticket Creation Messages

Error: Ticket Creation Configuration

Error: Callback Failure

Error: Callback Ticket Deleted

Reopen Message

Reopen By Member Message

Navigate to Configurations>Message Customization:

In your customized messages you can use the variables. List of available variables is provided in the top of the page.

Scroll down to the message that you would like to customize, enter your customized message and click Save:

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